MODULE 23

In-Room Entertainment & Smart Television

The most advanced in-room entertainment experience in the industry. A fully branded smart television platform serving as the central hub for guest information, services, communications, environmental control, and entertainment — all unified into a seamless, intuitive interface.

Smart TV Platform & Hardware

Commercial-grade smart TV systems with remote management.

Commercial-grade 4K QLED / OLED smart TVs (Samsung REACH, LG ProCentric, Philips MediaSuite, Sony BRAVIA Professional)

Hospitality-grade hardware: guest-proof remote, power-on state management, reboot resistance

43", 55", 65", 75", and 85"+ screen size configurations for room types and suite categories

IPTV (Internet Protocol Television) head-end system or satellite signal distribution

4K UHD and HDR10 / Dolby Vision content delivery

Dolby Atmos spatial audio support via compatible room speaker systems

In-room Bluetooth speaker and soundbar integration

HDMI input for guest device connection (laptop, gaming console, personal media)

Wireless screen mirroring: AirPlay 2, Google Cast, and Miracast support

USB media playback from guest devices

Automatic TV power-off on room vacancy (occupancy sensor integration)

Hospitality API support for full PMS bidirectional data exchange

Cloud-managed TV platform: all content, apps, and settings managed centrally

Remote diagnostics and reboot capability per room from central dashboard

TV health monitoring: uptime, error events, firmware version by room

Bulk firmware and content update scheduling (overnight, non-guest-hours)

Noise-reduction auto-volume control (quiet hours policy enforcement)

Closed captioning and subtitle support in multiple languages

Audio description track support for accessibility compliance

Content & Streaming Platform

Live TV, streaming apps, and premium content with auto-logout.

Branded hotel welcome screen with guest name, stay details, and personalized greeting

Live television: local, regional, national, and international channels (sports, news, entertainment, kids)

Premium channel packages: HBO, CNN International, BBC World, Sky Sports, ESPN, Discovery, beIN Sports

Pay-per-view movies and premium content with automatic posting to guest folio

Video-on-demand (VOD) library: curated movies, TV series, documentaries

Streaming app integration: Netflix, Disney+, Hulu, Amazon Prime Video, Apple TV+, Peacock, Paramount+

Guest Netflix sign-in with automatic logout and credential wipe at checkout

Streaming app auto-logout from all services on checkout (PMS-triggered)

Music streaming: Spotify, Apple Music, Amazon Music, Tidal integration on TV

YouTube and social media app access (configurable by property policy)

Sports programming highlights and live score ticker

Local channel guide with 7-day EPG (Electronic Programme Guide)

Kids' content mode with parental controls and content filtering

Content personalization: returning guest preferences recalled from profile

Multilingual channel guide and UI (guest language preference from profile)

Hotel-produced content channel: property tour, F&B promos, spa menu, local area guide

Welcome video from general manager with property story and highlights

Revenue channel: targeted F&B, spa, and activity promotions on idle screen

Partner content: airline travel channel, tourism board content, local event listings

Hotel Services Integration via TV

In-room dining, spa booking, check-out, and service requests from the TV.

Full in-room dining ordering from TV with visual menu, item photos, and modifiers

Room service order status tracking on TV ('Your order is being prepared / is on its way')

Spa and activity booking directly from TV

Housekeeping service requests (extra towels, turndown, room clean, pillow menu)

Concierge requests and local recommendations browsable on TV

Online check-out: review folio, approve charges, and check out from TV without front desk visit

Folio review and itemized charge display on TV (read-only, no payment data displayed)

Wake-up call scheduling and management from TV

Laundry and dry cleaning service request from TV

Maintenance request submission from TV (report broken item or fault)

Transportation and taxi booking from TV

Restaurant reservation request from TV

Hotel information and FAQ: facilities hours, pool hours, restaurant menus, spa treatments

Local area guide: maps, attractions, dining, shopping, cultural information

Weather forecast display for current location

Currency exchange rates display

Flight information display (arrivals and departures from local airport)

Emergency information and evacuation maps accessible from TV

Direct video call to front desk, concierge, or room service from TV (WebRTC integration)

In-room phone status and voicemail notification on TV screen

Guest Personalization & Smart Integration

Profile-driven content personalization and smart room control from TV.

Pre-arrival content personalization: TV configured with guest language, preferred channels, and streaming profiles before arrival

Returning guest profile recall: favourite channels, streaming service, preferred content type

PMS-driven welcome screen: dynamic content changes on check-in and check-out

Loyalty member recognition: tier status displayed, points balance, exclusive member content

Birthday, anniversary, and special occasion recognition displayed on TV welcome screen

Group and conference mode: TV displays event agenda, meeting room schedule, F&B timings for event guests

Room environmental control from TV: thermostat, lighting scene, do not disturb, curtains/blinds

Voice remote control integration (Samsung Bixby, LG ThinQ, Google Assistant, Alexa)

Accessibility mode: large text, high contrast, screen reader, voice navigation

Chromecast built-in / AirPlay 2 for seamless personal device casting

Guest content history: resume watching on TV from where left off on personal device (with streaming provider login)

Multi-room suite synchronization: TV preferences synced across all screens in a multi-room suite

Promotional overlay: non-intrusive banner promotions for F&B specials, spa availability, events

Feedback prompt: post-stay NPS survey delivered to TV on departure day

Interactive map of property and surrounding area on TV

QR code display on TV for deep-link to mobile app download or specific service

Management, Analytics & Content Control

Central CMS, usage analytics, and remote management.

Central content management system (CMS) for all TV platform content

Room-level, floor-level, and property-level content publishing

Scheduled content: promotional slides, event information, seasonal messaging by date and time

Channel lineup management: add, remove, and reorder channels centrally

App permission control: enable or restrict specific streaming apps by room type or property policy

TV usage analytics: most-watched channels, streaming app usage, average on-time per room

Service order tracking: how many orders originated from TV vs. phone vs. app

Revenue attribution: F&B, spa, and activity revenue generated via TV ordering interface

Upsell conversion tracking: banner impressions to actual bookings ratio

Remote troubleshooting: view TV screen remotely, reboot, reset, or push update to any room

Audit log: channel changes, app installs, remote access events per room

PCI-compliant design: no payment card data ever displayed or stored on TV platform

GDPR compliance: automatic guest data wipe on checkout trigger from PMS

Content accessibility compliance (closed captions, audio descriptions for regulatory markets)

Integration with Digital Signage for lobby and public area screens from same CMS

In-Room Entertainment & Smart Television

Smart TV Platform & Hardware

Content & Streaming Platform

Hotel Services Integration via TV

Guest Personalization & Smart Integration

Management, Analytics & Content Control

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