MODULE 1

Property Management System

The central nervous system of your hotel operation. HANS Global PMS delivers real-time room management, guest profiles, front desk operations, and multi-property oversight in one unified platform. Purpose-built for modern hospitality with AI at every decision point.

Reservations & Booking Management

Complete reservation lifecycle from inquiry to confirmation across all channels.

Real-time room availability calendar (drag-and-drop interface)

Individual, group, and corporate reservation creation

Multi-room and multi-property reservation management

Waitlist management with automatic promotion on cancellation

OTA / GDS / metasearch booking ingestion with auto-confirmation

Direct booking engine (web, mobile, Facebook, Instagram)

Online booking widget with live availability and rate display

Phone reservation with screen-pop guest history

Walk-in reservation capture with instant room assignment

Provisional / tentative reservations with expiry timers

Rate plan selection and comparison at point of booking

Package and add-on bundling at reservation stage

Early check-in / late check-out requests and tracking

Special requests capture (dietary, accessibility, bed type, floor preference)

Room block and allotment management for groups/tours

Reservation modification history and audit trail

Automated booking confirmation, pre-arrival, and post-stay emails/SMS

No-show and cancellation management with fee automation

Overbooking rules engine with walk management workflow

Duplicate reservation detection and merge tools

Multi-language confirmation templates

iCal / calendar sync for guests

Third-party booking widget API (white-label)

Front Desk Operations

Streamlined check-in, check-out, and daily front desk workflows.

Arrivals dashboard with real-time flight status integration

One-click check-in with ID scan and document capture

Digital registration card with e-signature

Room assignment optimizer (housekeeping status, preferences, upgrades)

Upsell engine at check-in (room upgrade, services, packages)

Key card encoding integration (RFID, NFC, magnetic stripe, mobile key)

Express check-out (folio email, in-room, kiosk, mobile app)

Folio management with split, transfer, and routing rules

Master / sub-folio structure for group billing

City ledger / direct billing to corporate accounts

Guest ID verification with passport/government ID OCR

Cashiering with multi-currency support and exchange rate management

Safe deposit box management

Guest messaging via SMS, WhatsApp, email from front desk

Wake-up call scheduling and logging

Parcel and luggage tracking with QR codes

Left luggage management

Guest complaint and incident logging

VIP flagging and pre-arrival setup checklists

Repeat guest recognition with preference recall

Blacklist / blocked guest registry

Do Not Disturb (DND) and privacy flag management

Interconnecting room management

Day-use / hourly room bookings

Room move with folio and key transfer

Departure report and expected departures dashboard

Front desk shift handover report

Night audit automation (end-of-day close, posting runs)

Foreign currency exchange ledger

Petty cash management

Travel agent and commissions tracking

Guest Profile & CRM

Unified guest intelligence across all properties and touchpoints.

Unified guest profile (single record across all properties)

Automatic duplicate detection and profile merge

Demographic data: name, contact, nationality, passport, language preferences

Stay history across all properties

Spending history by outlet (rooms, F&B, spa, retail)

Guest preferences: bed type, floor, pillow, dietary, allergies, amenities

Communication preferences (email, SMS, WhatsApp, phone)

Guest tags and segmentation for marketing campaigns

VIP tiers and manual VIP override

Guest feedback score history (NPS, TripAdvisor, Google, Booking.com)

Complaint history and resolution tracking

Birthday, anniversary, and milestone tracking for auto-recognition

Corporate account linkage and rate associations

Travel agent profile linkage

GDPR / privacy consent management and data deletion workflows

Guest consent capture for marketing opt-in/opt-out

Household linkage (family member profiles)

Guest portal for self-service profile management

Guest notes (confidential vs. shareable across departments)

Lifetime value (LTV) calculation per guest

Next stay prediction scoring

Rate & Inventory Management

Dynamic rate plans, inventory controls, and revenue pacing tools.

Rate plan library: BAR, corporate, government, package, promotional, negotiated

Yield-based dynamic pricing rules (min/max rates, floor/ceiling)

Day-of-week, season, and event-based rate rules

Length-of-stay (LOS) restrictions: minimum, maximum, closed to arrival

Derived rates (e.g., rack = BAR + 15%)

Rate parity monitoring across channels

Best Available Rate (BAR) automation

Competitor rate benchmarking integration

Inventory pooling across room types

Room type and room attribute matrix

Out-of-order (OOO) and out-of-service (OOS) room blocking

Complimentary room tracking

Group block allocation and cutoff date management

Blackout dates and closed channel management

Advance purchase and non-refundable rate plans

Package components with included services and posted charges

Stop-sell automation based on occupancy thresholds

Revenue pacing vs. forecast dashboard

Multi-Property & Chain Management

Portfolio-level oversight for hotel groups and chains.

Centralized dashboard across all properties

Cross-property reservation and room-move management

Shared guest profile database

Centralized rate and promotion management with property-level overrides

Consolidated reporting and analytics (portfolio-level KPIs)

Inter-property transfer billing and revenue allocation

Brand standard compliance monitoring

Centralized user management with property-level access control

Head-office approval workflows

Franchise fee and management fee calculation

Portfolio occupancy and RevPAR benchmarking

Shared call center / reservation center integration

Corporate account management across properties

Property Management System

Reservations & Booking Management

Front Desk Operations

Guest Profile & CRM

Rate & Inventory Management

Multi-Property & Chain Management

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Explore More Capabilities

Distribution & Channel Management

Revenue Management System

Housekeeping Management